General FAQ:

When is my payment due?

The finance option you qualify for determines when payment is due. Here is a summary of due dates:

Cash Pay
– Payment is due before the first day of class.
Military Tuition Assistance
– TA vouchers are due within five days of the start of each class, payment is received within the military cycle, but must be within 90 days of the start of class.
Military Veteran's Benefits
– Tuition payment in the Military Veteran's Benefit Plan is deferred for the first 60 days of your program. A valid credit card is required for this option, and debit cards are not accepted. Your credit card will only be charged if tuition payment has not been made in accordance with the terms of your finance option.
Tuition Reimbursement
– Payment is due by the 90th day after the course start date.
Direct Bill
– Employer vouchers are due within five days of the start of each class; payment is received within the employer's payments cycle, but must be within 90 days of the start of class.

How do I make a payment?

Payments can be made over the phone to your assigned Financial Services Advisor, or to any Accounts Receivable representative. Ashford University accepts Visa, MasterCard, Discover and American Express credit card payments. Checks can be mailed to the online accounting office at:

Ashford University
Attn: Finance Office
13500 Evening Creek Drive, Suite 600
San Diego, CA 92128

Additional payment questions can be directed to payments@ashford.edu or your financial services advisor.

Will I get a receipt for each payment?

Credit card payments generate an automated emailed receipt when processed. Check payments are reflected on the Student Portal ledger once received, and the cancelled check will serve as your receipt.

How can I receive an invoice to present to my employer for reimbursement?

If you are approved for tuition reimbursement payment plan, an automatic invoice will be emailed to you two weeks prior to the start of each course in your schedule. No other invoicing will be mailed. You may request an invoice to be re-sent by contacting the Accounts Receivable department at payments@ashford.edu or your FSA.

Why am I receiving an invoice?

Students with Tuition Reimbursement, Cash or Military Veteran's Benefits payment options will automatically be emailed an invoice two weeks prior to starting each course in your schedule. This invoice is a reminder of what tuition charges are due.

Will I get an invoice if I have selected only Financial Aid as a payment option?

Only students whose finance option requires you to send in payments for each course will receive invoices. If you have selected Financial Aid, Direct Bill or Military Tuition Assistance, no invoice will be sent. You can review your student account by going to the Student Portal and selecting Finance. It is encouraged that all students review their account on a regular basis. If you need an invoice to present for reimbursement purposes, you can print out your student ledger from the Student Portal for a detailed list of charges and payments.

Can I get an invoice for my Administration fees?

The invoicing process is only for tuition charges. Students may print out their student ledger from the Student Portal to present for reimbursement or serve as an invoice.

How come I got an invoice for a class I already paid for?

Invoices are sent out two weeks prior to the start of each course whether or not a payment has been received. The invoices do not reflect any payments made to your account. Please review your student ledger on the Student Portal under Finance to ensure payment has been received.

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